"Your approach to process design made the training and design experience challenging and actually fun! We are already seeing positive results from the changes we've made. You really helped us look at our work from a broader perspective.
"Thanks for your patience and enthusiasm - without each, we would not have progressed this far."
- Beth Sharp
Senior VP Human Resources
Aerosoles
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Business Process
"Most departments are meeting their targets, but our customers are still not getting what they need."
"When we were small, it was easier to get things done."
"Officially we've merged, but we're still each doing things our own way."
Excellent business processes should be found in every part of your organization — from Human Resources to Product Development, from Sales to Information Technology. They are essential to reaching your organization's performance potential and a critical underpinning of success when organizations experience significant change such as rapid growth, addition of new products and services, downsizing or intensifying global competition.
Business processes must be improved when current processes don't support behavior that is needed to meet the organization's goals. Process improvement is needed, for example, when focus and activity remain division-centric while collaboration across division lines is a requirement for success. Process redesign is also a prerequisite to obtaining optimum results from any major technology change.
Because of changes within your company, changing markets, competition and technology, your excellent process of two years ago may no longer be meeting your needs. Leap Strategies designs and implements excellent business processes that make the best use of technology and people, clearly define accountabilities, enable flexibility and the execution of effective rapid change, reduce cycle times, achieve targeted results and significantly reduce costs. These same processes align departments and divisions, eliminate frustration and conflict, and reduce costly employee turnover.
Like all our services, this work is highly customized. Depending on your organization's situation, we may design within current department or division lines, or we may reengineer processes across those lines. The latter will be likely to entail more significant changes in the organization, culture and technology and will lead to the most dramatic leaps in business performance.
Our approach leverages your people to maximize what we can accomplish. Leap Strategies provides:
- Education and training
- Process design/reengineering facilitation
- Change management
- Process documentation
- Measurement system design and report integration
- User specifications, software logic, screen design
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- Technical specifications
- Vendor/system selection
- Custom software development
- User coaching
- System implementation
- Tools to oversee the success of the new process
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To learn about some of the results we have helped our clients achieve, see Case Studies
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